Zorm Platform · Internal operations & HR
ZormDesk
The support desk and recognition layer for the people inside your company.
What it is
ZormDesk is where internal requests go to get answered and where good work gets seen — support ticketing, a searchable help center, and employee recognition programs in one portal.
The problem it was built for
Internal support lived in inboxes and hallway conversations. Nothing was tracked, the same questions were answered fifty times, and recognition happened only when somebody remembered to send an email.
What Zorm built
- A ticketing portal with routing, status and history — so an internal request is a record, not a favour.
- A help center whose answers are AI-assisted, so repeat questions stop reaching a human.
- Employee programs: recognition, shout-outs and embeddable widgets that surface them where people already look.
- AI summaries and auto-titles so long threads become something a manager can scan.
Zorm's roleBrand, product design, full-stack engineering, and ongoing operation.
StackPHP 8, SQLite, Claude for summarisation and help-center answers.
PricingQuoted per organisation — it depends on headcount and how many programs you run.
Why it counts as proof
In daily use as the internal support portal for a multi-site operator. This is not a case study — ZormDesk is a Zorm product, still operated by the team that built it. The same practice is available for client work.